GAME Automotive Pty Ltd – Refunds and Return Policy

Overview

Our refund and returns policy lasts fourteen (14) days. If more than fourteen (14) days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and include any instructions or manuals that accompany the product.

Several types of goods are exempt from being returned. These include:

• Electrical components, parts, or accessories of an electrical nature such as switches, modules or ignition components
• Specially ordered products such as Pre-Order products or custom products such as those that have been colour-coded.

To complete your return, we require a receipt or proof of purchase. Items sent back to us without first requesting a return will not be accepted. You can request a return from the sales team by contacting us at [email protected]

Please include a copy of your proof of purchase and reason for return. Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within a certain amount of days.

ZipPay or Afterpay payments cannot be refunded however we may be able to exchange this providing the product is in a resaleable condition.

Late or missing refunds

If you haven’t received a refund, check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]

Shipping returns

To return your product, you should mail or bring your product to: 432 Stuart Highway, Winnellie, NT 0820.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at [email protected] for questions related to refunds and returns.